Managed System Administration
GSI has years of solid system administration experience. We offer true flexibility in designing hosting solutions that suit the needs of your business. If you require IT administration services, GSI will partner with you to determine the level of service your IT environment needs.
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From simple solutions to highly complex managed services, GSI has the experience and capabilities to design solutions that deliver results. By leveraging our expertise, you can focus your energies on your core business issues and leave the managed system administration function to us. Count on the support of our highly trained and competent GSI ServerHeroes® who are dedicated to the success of your business.
GSI will take on any and all IT administration functions – or leave the bulk of the responsibilities to you. It's your choice. GSI offers two levels of support: Essential, which is suited for clients with a simpler environment and require only basic support to augment their own IT staff; and Optimal, suited for clients with more complex management requirements for business-critical solutions and production systems.
Our staff of IT experts will help you determine the level of service best suited for your environment. And if your situation requires secure system administration, our CompliantHost security services can easily be added to any Optimal solution.
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| Dedicated ServerHeroes® Client Support |
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| Dedicated expert support from GSI ServerHeroes |
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| Quick alert response and resolution |
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| Custom-designed solution according to your unique business requirements |
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| Expert ServerHeroes support and ownership of your system's overall health and performance |
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| In-depth knowledge of your critical business needs and unique IT environment |
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| Detailed Service Quality Framework (SQF) for your IT environment |
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| Advanced SLAs |
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| Regular capacity and operational management reviews of your IT environment |
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| Monthly environmental and team status review (weekly for the first 90 days) |
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| Auditable change management for all systems |
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| Support for Web Application Firewall (WAF) add-on service |
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| Support for two-factor strong authentication add-on service |
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| Server Management |
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| GSI managed configuration changes for operating system and web server |
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| Active Directory management (up to ten users) |
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| Antivirus/Anti-malware management and remediation |
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| Monthly system patch review and application managed by GSI |
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| Customizable patch approval and implementation processes |
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| Log analysis |
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| Enhanced lock down/daily audit |
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| Host vulnerability scan |
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| External scans for third-party security validation |
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| Fully compliant patch management process (including patch review/custom application patching processes) |
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| Monitoring |
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| SiteView and SystemView Monitoring Services for one hosted site/IP address on your server |
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| 24/7 monitoring and "First-Responder" issue escalation and remediation by a System Security Administrator |
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| Customized escalation and remediation procedures |
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| Detailed performance statistics via GSI Client Portal |
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| Synthetic transactions available for deployment to interrogate system health |
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| File integrity monitoring and remediation services |
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| Backup |
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| Backup job scheduling |
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| Backup capacity management |
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| Reattempt failed backup jobs |
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| System Configuration |
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| Operating System (Windows, Linux) |
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| Web server software (IIS or Apache) |
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| Access to GSI's SecureBuild configurations and system images |
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| Daily revalidation of SecureBuild configuration status |
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| Antivirus software licensing |
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Access to GSI's authoritative service platform
- Domain Name Services (DNS)
- Network Time Protocol (NTP)
- System Update Repositories (Linux Distros and Windows Software Update Services)
- Antivirus software and signature distribution and validation
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Support for advanced system configurations
- SAN storage connectivity
- High-availability database hosting
- Load balancing
- Clustering and high-availability configurations
- Replication
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| Application software, including custom applications, packaged software and databases |
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| Reporting |
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Online Client Portal provides ability to submit support tickets and access:
- Statistics on basic capacity utilization and bandwidth
- Real-time system configuration information, managed DNS, user account configuration options, invoice history and more
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| Ability to export real-time reports via online Client Portal |
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