GSI will take on any and all system administration functions – or leave the bulk of the responsibilities to you. It's your choice. With two levels of support -- Essential and Optimal -- GSI will help you determine the level of system administration best-suited for your environment. And if your situation requires enhanced security measures, our CompliantHost security services can easily be added to any Optimal solution.
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| Dedicated ServerHeroes® Client Support |
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| Dedicated expert support from GSI ServerHeroes |
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| Quick alert response and resolution |
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| Custom-designed solution according to your unique business requirements |
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| Expert ServerHeroes support and ownership of your system's overall health and performance |
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| In-depth knowledge of your critical business needs and unique IT environment |
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| Detailed Service Quality Framework (SQF) for your IT environment |
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| Advanced SLAs |
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| Regular capacity and operational management reviews of your IT environment |
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| Monthly environmental and team status review (weekly for the first 90 days) |
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| Auditable change management for all systems |
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| Support for Web Application Firewall (WAF) add-on service |
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| Support for two-factor strong authentication add-on service |
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| Server Management |
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| GSI managed configuration changes for operating system and web server |
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| Active Directory management (up to ten users) |
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| Antivirus/Anti-malware management and remediation |
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| Monthly system patch review and application managed by GSI |
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| Customizable patch approval and implementation processes |
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| Log analysis |
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| Enhanced lock down/daily audit |
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| Host vulnerability scan |
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| External scans for third-party security validation |
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| Fully compliant patch management process (including patch review/custom application patching processes) |
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| Monitoring |
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| SiteView and SystemView Monitoring Services for one hosted site/IP address on your server |
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| 24/7 monitoring and "First-Responder" issue escalation and remediation |
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| Customized escalation and remediation procedures |
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| Detailed performance statistics via GSI Client Portal |
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| Synthetic transactions available for deployment to interrogate system health |
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| File integrity monitoring and remediation services |
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| Backup |
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| Backup job scheduling |
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| Backup capacity management |
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| Reattempt failed backup jobs |
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| System Configuration |
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| Operating System (Windows, Linux) |
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| Web server software (IIS or Apache) |
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| Access to GSI's SecureBuild configurations and system images |
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| Daily revalidation of SecureBuild configuration status |
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| Antivirus software licensing |
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Access to GSI's authoritative service platform
- Domain Name Services (DNS)
- Network Time Protocol (NTP)
- System Update Repositories (Linux Distros and Windows Software Update Services)
- Antivirus software and signature distribution and validation
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Support for advanced system configurations
- SAN storage connectivity
- High-availability database hosting
- Load balancing
- Clustering and high-availability configurations
- Replication
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| Application software, including custom applications, packaged software and databases |
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| Reporting |
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Online Client Portal provides ability to submit support tickets and access:
- Statistics on basic capacity utilization and bandwidth
- Real-time system configuration information, managed DNS, user account configuration options, invoice history and more
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| Ability to export real-time reports via online Client Portal |
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