The Facts about GSI ServerHeroes®
Time and time again, we hear it – and it never gets old. "You really saved us when we were in a bind... Thanks for being there for us ... You guys are my heroes..."
Coming to our clients' aid is GSI's trademark, and the theme behind our clients' comments has been so consistent that we've now dubbed our dedicated team approach to client service "ServerHeroes."
We know you're in a tough spot. Every provider out there seems to claim the best in customer service, and you're supposed to have faith in their promises? How to separate fact from fiction can be a real struggle when contemplating managed services. But do us all a favor and spend a little time talking with GSI's ServerHeroes. You'll know right off the bat what we're made of.
Fact. ServerHeroes is GSI's innovative, proactive, client-focused team approach to making sure you receive the best support and management in the IT services industry.
Fact. Our tagline, "Let's get it done right," is not the result of marketing fluff, with nothing to back it up. At GSI, those five little words have big meaning. Excellent service is built into the very backbone of GSI, and our ServerHeroes do everything in their heroic power to make you GSI's number one fan. All across the organization, our teams of ServerHeroes are held to the highest performance standards, with each person empowered to do what is right for the client.
Fact. With GSI, you will feel the intensity of each associate's desire to earn your respect as a ServerHeroes team member. They get to know you and what makes you tick. They work side by side with you, figuring out where your greatest business challenges are and why, and how they can help you overcome them – in the best, most precise manner. In essence, your business becomes second nature to your ServerHeroes team.
Fact. One of the great things about ServerHeroes is that they never work alone. Your team consists of 10-12 professionals – real experts in their field, who thrive on pooling their knowledge to bring you an exceptional client experience. And when larger issues come about, your ServerHeroes are backed by the experience of dozens of other IT veterans – all ready and willing to lend their expertise.
Fact. With hundreds of technical certifications to their credit, and years of "in the trenches" experience, your ServerHeroes have a right to be big-headed. But they're not. They humbly put their knowledge to work for you, always up to the challenge, and always striving to overachieve. Great for them, but even better for you – knowing that your managed hosting solution is under their care around the clock, making sure it performs as it should.
Fact. ServerHeroes pride themselves on being proactive and responsive. They take ownership of issues and have an innate sense of urgency to resolve them right away. "Later" is not in the ServerHero's vocabulary. But positive, resourceful and supportive are. If they determine an opportunity to make your environment more productive, you'll be the first to know. In other words, it's all about you, and keeping you informed. In fact, GSI makes just as many calls to our clients as they make to us. Now that's communication.
Fact. No, we're not perfect. But we are working on it. We believe that good is never good enough, and there is always room for improvement. We value every opportunity to make a positive difference in our client service, and we are constantly on the lookout for faster and better ways to meet our clients' needs.
At GSI, there's no room for fiction. We only employ the best – real experts, with a real commitment to client satisfaction. Come talk with us. Do so and we guarantee you this – GSI ServerHeroes will become your heroes, too.
« Back to GSI ServerHeroes® Dedicated Hosting Support