GSI ServerHeroes®: Collaboration at Work for You
GSI's "ServerHeroes" refers to our innovative, proactive and client-focused team approach to making sure you receive the best support and management in the IT services industry.
Our teams of ServerHeroes love their work. And it shows. Yes, they are indeed technical masterminds, but they collectively have a huge heart, too, and truly care about making GSI clients happy. In fact, their greatest joy is going above and beyond, and achieving great success for you.
Knowledgeable
Overcoming complexity is GSI's specialty. We know, just as you do, that it takes several people with the right sophisticated knowledge to manage a complex environment. We also recognize that not just anyone has the intellect for this type of work. That's why GSI only hires the best, most experienced and motivated individuals on the planet to be part of our coveted ServerHeroes team.
Capable
GSI's ServerHeroes have big hearts, excessive energy and tremendous knowledge – which is outstanding. But how does our team approach work? Who picks up the phone when you call with a question? Who is working the ticket you submitted an hour ago?
GSI has made us heroes to our clients multiple times. They always get the job done.
VML
It's like this. Your ServerHeroes team is totally built around your business needs, with the right mix of network and system engineers, and technical and client support to get your solution where it needs to be. Your team is led by a ServerHeroes team manager, who makes sure all the resources are in place to support your specific solution. Within your team, there are individuals who monitor your systems, network and database, and implement any necessary changes. At the same time, other team members are conducting proactive audits and security reviews, and handling support inquiries. Because they actually sit in the same proximity, each member of your team is fully abreast of anything and everything related to your environment. And if you call, you'll be routed directly to your team, not an anonymous call center.
Collaborative
GSI's systems extraordinaires don't simply perform their functions in a vacuum. They are all ServerHeroes, and the emphasis is always on teamwork and collaboration with one another and with you – brainstorming, problem solving and strategizing to achieve the best results from your solution.
These folks know your business and your industry, and understand your goals, business processes and risk parameters. And just like GSI's infrastructure, your ServerHeroes have a great deal of 'capacity'. You'll find that each ServerHero's role is not limited to simply one area. For example, you'll never hear one of your team members say, "Sorry, I can't help you with that." What you will hear, however, is something like, "I understand your issue, and your ServerHeroes team will take it from here." And before you know it, you're on a conference call with two or three of your ServerHeroes, who work with you to come to a quick, well-thought-out resolution. Your ServerHeroes then take the ball and run with it – with you, of course, by their side. It's collaboration at its finest, providing you a vast knowledge base not to be found elsewhere.
So come find out what the fuss is all about – why our clients are constantly singing our praises. Whether your needs are highly complex or more straightforward, GSI's ServerHeroes will work together to "Get it done right!"
Learn more: The Facts about GSI ServerHeroes® »